This Terms of Sale Agreement governs your purchase of the ALD (Alarm Listening Device) hardware from Alarmion LLC (“Alarmion,” “we,” “us,” or “our”). It applies together with, and does not replace, the Alarmion Terms of Service, which governs your use of the Device, the App, and any Monitoring Services.
Placing an order does not guarantee acceptance. Alarmion may limit or refuse any order, including for suspected fraud, pricing errors, or product availability, and will notify you and refund any payment already made if an order is not accepted.
Some Devices are offered for pre-sale prior to shipment. By placing a pre-sale order, you understand and agree that:
All prices are in U.S. dollars and exclude applicable taxes and shipping charges unless stated otherwise. You authorize Alarmion to charge your payment method for the Device price, applicable taxes, and shipping at the time of order or shipment, as applicable.
Alarmion will make commercially reasonable efforts to ship Devices within the estimated timeframe provided at checkout, but delivery dates are estimates and not guaranteed. Risk of loss and title to the Device pass to you upon delivery to the shipping carrier. Alarmion is not responsible for delays, loss, or damage caused by the carrier once the Device has been tendered for shipment, though Alarmion will reasonably assist with carrier claims.
You may return a Device within thirty (30) days of delivery for a full refund of the purchase price, with no restocking fee or other penalty, less any shipping charges already incurred. Installing, testing, or otherwise using the Device during this 30-day period does not disqualify you from a full refund. To start a return, contact info@alarmion.com. You are responsible for return shipping costs unless the Device is defective or Alarmion shipped the wrong item, in which case Alarmion will cover return shipping and either replace the Device or refund the purchase price at your election.
Please return the Device in its original packaging where possible. If the original packaging is lost or damaged, Alarmion may deduct a reasonable repackaging fee from your refund rather than deny the return.
Devices returned damaged, missing parts, or showing signs of misuse beyond ordinary use and testing may be subject to a reduced refund reflecting the diminished value of the returned Device, as reasonably determined by Alarmion.
Returning a Device does not cancel any Monitoring Services subscription associated with it. Canceling your Monitoring Services is a separate step from returning the Device, and you are responsible for canceling your subscription directly through the App or by contacting Alarmion if you no longer want to be billed.
Alarmion does not charge a fee for canceling your subscription, but you will continue to be billed for Monitoring Services until you cancel it, even after the Device has been returned.
If Alarmion has billed you for Monitoring Services within the first thirty (30) days of your Device’s delivery date, Alarmion may, at its discretion, refund a prorated amount for any unused days remaining in your then-current paid period at the time you cancel. No prorated or partial refund is available for any cancellation after that thirty (30) day period.
Returns are not accepted, and no refund will be issued, for any return or refund request made more than thirty (30) days after delivery, regardless of the reason for the request.
Alarmion warrants that, for a period of one (1) year from the date of delivery (the “Warranty Period”), the Device will be free from defects in materials and workmanship under normal residential use.
This limited warranty does not cover, and Alarmion is not responsible for:
If a Device is found to be defective during the Warranty Period, Alarmion will, at its option, repair the Device, replace it with a new or refurbished equivalent, or refund the purchase price. This is your sole and exclusive remedy for a breach of this limited warranty.
EXCEPT FOR THIS LIMITED HARDWARE WARRANTY, THE DEVICE IS SOLD “AS IS” AND ALARMION DISCLAIMS ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, TO THE MAXIMUM EXTENT PERMITTED BY LAW.
To make a warranty claim, contact info@alarmion.com with your order number and a description of the issue. Alarmion may require you to ship the Device back for inspection before issuing a repair, replacement, or refund.
Alarmion will cover reasonable return shipping costs for Devices confirmed to be defective under this warranty.
The Device may receive periodic firmware or software updates to maintain functionality, security, or compatibility. These updates may be installed automatically. Continued functionality of the Device may depend on installing available updates, and Alarmion is not responsible for reduced functionality resulting from a failure to install an available update.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ALARMION’S TOTAL LIABILITY ARISING FROM THE SALE OF THE DEVICE SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE DEVICE. THIS LIMITATION IS IN ADDITION TO, AND NOT IN PLACE OF, THE LIMITATION OF LIABILITY SET OUT IN THE ALARMION TERMS OF SERVICE, WHICH GOVERNS LIABILITY ARISING FROM USE OF THE DEVICE, APP, AND SERVICES. IN NO EVENT SHALL ALARMION BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM THE SALE OF THE DEVICE.
Any dispute arising from your purchase of the Device is subject to the same governing law, arbitration agreement, and class action waiver set out in the Alarmion Terms of Service, which is incorporated into this Agreement by reference.
This Terms of Sale Agreement, together with the Alarmion Terms of Service and Privacy Policy, constitutes the entire agreement between you and Alarmion regarding your purchase of the Device.
Alarmion LLC — Wesley Chapel, FL — info@alarmion.com — alarmion.com
