This is a plain-English summary only. It is not part of this Agreement and does not replace the full terms below.
● The ALD (Alarm Listening Device) listens for the sound of your existing alarm siren. It does not connect to your alarm panel and cannot arm, disarm, or control your system.
● ALD detects burglary-type alarm sounds only. It is not a fire, smoke, carbon monoxide, medical, or life-safety device.
● ALD cannot guarantee it will hear every alarm event. Distance, closed doors, background noise, and other factors can prevent detection.
● If you choose professional monitoring, that monitoring is provided by a separately contracted, independent third-party monitoring company under its own agreement — not by Alarmion.
● You are responsible for the legality, permitting, and proper working order of your existing alarm system, and for your own insurance.
● Monitoring plans are month-to-month with no long-term contract, but once a monthly payment is processed it is final and non-refundable; canceling only stops future payments. Disputes are resolved through individual arbitration, not a jury trial or class action, unless you opt out as described below.
● Alarmion’s liability is strictly limited as described in Sections 12–13 below.
PLEASE READ CAREFULLY. THIS AGREEMENT CONTAINS A LIMITATION OF LIABILITY, A RELEASE, AN INDEMNIFICATION OBLIGATION, AND A BINDING ARBITRATION AND CLASS ACTION WAIVER PROVISION IN SECTION 22 THAT AFFECTS YOUR LEGAL RIGHTS. BY CHECKING THE BOX LABELED “I AGREE,” CREATING AN ACCOUNT, ACTIVATING THE DEVICE, OR USING THE APP OR ANY ALARMION SERVICE, YOU AGREE TO THIS AGREEMENT.
This Terms of Service Agreement (“Agreement”) is between you (“Subscriber,” “you,” or “your”) and Alarmion LLC (“Alarmion,” “Company,” “we,” “us,” or “our”). By using the ALD device, the Alarmion mobile or web application (the “App”), or any Alarmion service, you represent that you are at least 18 years old and have the legal authority to accept this Agreement on behalf of yourself and any other person residing at or present on the Premises.
● “Device” or “ALD” means the Alarm Listening Device hardware sold by Alarmion, including its firmware and any accessories.
● “Premises” means the location where the Device is installed and used.
● “Monitoring Services” means professional or self-monitoring services made available in connection with the Device, as further described in Section 6.
● “Monitoring Provider” means the independent, separately licensed third-party central station that performs professional Monitoring Services, where selected.
● “Listed Code” means an alarm sound pattern the Device is designed to recognize and transmit as a possible burglary alarm event.
● “Services” means the Device, the App, any Monitoring Services made available through Alarmion, and any related Alarmion services.
The ALD is a sound-based detection device. It is designed to listen acoustically for the sound of your existing alarm system’s siren and, if it recognizes that sound, to transmit a signal indicating a possible burglary alarm event.
You understand and agree that:
● The Device does not connect to, communicate with, or control your alarm panel, keypad, sensors, or siren in any way. It cannot arm or disarm your system and has no ability to verify what caused your siren to sound.
● The Device provides burglary-related detection only. IT IS NOT A FIRE, SMOKE, CARBON MONOXIDE, WATER, ENVIRONMENTAL, MEDICAL, OR OTHER LIFE-SAFETY DEVICE, AND MUST NOT BE RELIED UPON FOR ANY SUCH PURPOSE.
● The Device does not install, replace, repair, inspect, or bring into code compliance any existing alarm system, siren, panel, or sensor. You are solely responsible for the legality, permitting, installation, and working condition of your existing alarm system.
● The Device supplements, and does not replace, a comprehensive home security strategy, including insurance, physical security measures, and (where desired) a fully monitored, panel-connected alarm system.
SOUND-BASED DETECTION HAS INHERENT LIMITATIONS. YOU UNDERSTAND AND AGREE THAT THE DEVICE MAY FAIL TO DETECT AN ACTUAL ALARM EVENT, OR MAY GENERATE A SIGNAL WHEN NO ALARM EVENT HAS OCCURRED, FOR REASONS INCLUDING WITHOUT LIMITATION:
● the Device’s distance, placement, or line of sound-travel relative to the siren;
● closed doors, closets, walls, furniture, insulation, or other physical obstructions;
● the volume, duration, tone, or type of the siren, or use of a siren not recognized by the Device;
● background noise, competing sounds, or ambient conditions at the Premises;
● hearing (microphone) degradation, obstruction, or malfunction;
● multiple simultaneous sound sources;
● loss of power, Wi-Fi, or internet connectivity at the Premises;
● any other cause, known or unknown, that prevents accurate acoustic detection.
THE DEVICE IS NOT INFALLIBLE AND DOES NOT GUARANTEE DETECTION OF ANY PARTICULAR ALARM EVENT. NO MONITORING SERVICE, EQUIPMENT, OR SYSTEM CAN GUARANTEE THAT A BURGLARY, LOSS, INJURY, OR DAMAGE WILL NOT OCCUR OR WILL BE PREVENTED, DETECTED, OR MINIMIZED.
The Device depends on a functioning power source and an active Wi-Fi and/or cellular internet connection to operate and to transmit signals. Certain Device models are Wi-Fi only and do not include active cellular backup connectivity; where a Device includes cellular backup, that backup depends on third-party cellular network availability, which Alarmion does not control.
You understand and agree that the Device’s communication path may be interrupted, delayed, circumvented, or rendered inoperative by causes including power outages, internet or Wi-Fi outages, router or ISP failures, cellular network unavailability, radio interference, or other natural or human causes, and that if this occurs, there may be no indication of the interruption either at the Premises or at any Monitoring Provider’s facility. Alarmion is not responsible for any failure, delay, or interruption of any communication path to or from the Device.
You should test the Device periodically, and immediately after any change to your home network, router, Wi-Fi password, or internet service provider, to confirm it is online and functioning.
If you elect professional Monitoring Services, those services are performed by an independent, separately licensed and UL-certified central monitoring station (the Monitoring Provider), not by Alarmion. Your professional Monitoring Services are governed by a separate Monitoring Services Agreement between you and the Monitoring Provider (or its authorized dealer), which you must review and separately accept. That separate agreement — not this Agreement — governs matters such as listed alarm codes, dispatch procedures, emergency contact and responding-party notification, verified-response requirements, and the Monitoring Provider’s liability and disclaimers.
Alarmion does not operate a monitoring center, does not make dispatch decisions, and does not control or guarantee response times or outcomes of any Monitoring Services. If you select self-monitoring instead of professional monitoring, no third party will be notified of any signal, and you are solely responsible for responding to any alert sent to you by the App.
You are solely responsible for:
● the proper installation, maintenance, and legality of your existing alarm system, siren, and any related equipment, and for obtaining and maintaining any permits or municipal registrations required in your jurisdiction;
● installing the Device in accordance with Alarmion’s instructions, and maintaining adequate power and internet connectivity to it;
● testing the Device periodically to confirm it is functioning;
● notifying anyone residing at, employed at, or regularly present at the Premises that the Device is present and performs acoustic (sound) monitoring, and obtaining any consents required under Section 8 below;
● canceling or otherwise resolving any prior or existing alarm monitoring contract before or when activating Alarmion Monitoring Services, and for any fees, penalties, or obligations owed under any such prior contract;
● complying with all applicable false-alarm ordinances, permit requirements, and related fees or penalties in your jurisdiction;
● maintaining your own insurance covering your person, family, guests, employees, and property, as described in Section 10 below.
The Device listens acoustically at the Premises in order to detect a Listed Code. Depending on your jurisdiction, laws governing the interception or recording of audio communications may apply to acoustic monitoring devices in the home.
By activating the Device, you represent and warrant that you have the legal right to install an acoustic monitoring device at the Premises, and that you have informed, and to the extent required by law obtained consent from, all persons residing at, employed at, or regularly present at the Premises regarding the Device’s acoustic monitoring function. You, for yourself and as authorized agent of all such persons, consent to the Device’s detection of sound at the Premises, and to Alarmion’s and any Monitoring Provider’s retrieval, transmission, storage, and use of any resulting signal or data as necessary to provide the Services. You release Alarmion and its representatives from all claims arising from acoustic monitoring at the Premises, except claims arising from Alarmion’s failure to obtain any consent legally required directly of Alarmion.
ALARMION AND ANY MONITORING PROVIDER ARE NOT INSURERS. THE AMOUNTS CHARGED FOR THE DEVICE AND SERVICES ARE BASED ON THE VALUE OF THE SERVICES PROVIDED AND ARE NOT RELATED TO, AND DO NOT INSURE, THE VALUE OF ANY PROPERTY AT THE PREMISES. YOU ARE SOLELY RESPONSIBLE FOR OBTAINING AND MAINTAINING ADEQUATE INSURANCE COVERING YOU, YOUR FAMILY, YOUR GUESTS, YOUR EMPLOYEES, AND YOUR PROPERTY.
EXCEPT FOR ANY LIMITED HARDWARE WARRANTY EXPRESSLY PROVIDED IN THE ALARMION TERMS OF SALE, THE DEVICE, APP, AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” ALARMION DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. ALARMION DOES NOT WARRANT THAT THE DEVICE WILL DETECT ANY OR ALL ALARM EVENTS, OR THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE.
YOU RELEASE ALARMION AND ITS DIRECTORS, OFFICERS, MEMBERS, EMPLOYEES, CONTRACTORS, AND AGENTS (COLLECTIVELY, “REPRESENTATIVES”) FROM ALL LIABILITY FOR ANY LOSS, DAMAGE, INJURY, OR DEATH ARISING FROM OR RELATED TO THE DEVICE, THE APP, THE SERVICES, THIS AGREEMENT, OR ANY MONITORING SERVICES, INCLUDING WITHOUT LIMITATION ANY FAILURE OF THE DEVICE TO DETECT AN ALARM EVENT, INTERRUPTION OF ANY COMMUNICATION PATH, OR ACT OR OMISSION OF ANY MONITORING PROVIDER, WHETHER CAUSED BY THE ACTIVE OR PASSIVE, SOLE, JOINT, OR SEVERAL NEGLIGENCE OF ALARMION OR ITS REPRESENTATIVES, BREACH OF CONTRACT, BREACH OF WARRANTY, OR OTHERWISE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ALARMION’S TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATED TO THIS AGREEMENT, THE DEVICE, THE APP, OR THE SERVICES SHALL NOT EXCEED THE LESSER OF (A) FIVE HUNDRED DOLLARS ($500), OR (B) THE TOTAL AMOUNT YOU PAID TO ALARMION IN THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THIS LIMITATION IS CUMULATIVE ACROSS ALL CLAIMS AND IS NOT INCREASED BY THE NUMBER OF INCIDENTS OR CLAIMS. IN NO EVENT SHALL ALARMION BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA, OR PROPERTY DAMAGE, EVEN IF ALARMION HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
You may increase this limitation of liability prior to any event giving rise to a claim by requesting a higher limit in writing and paying an additional charge established by Alarmion for the increased limit. Any such increase does not make Alarmion an insurer. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.
You waive, and agree to cause your insurer to waive, any right of subrogation or reimbursement against Alarmion and its Representatives for any amount paid to you or on your behalf under any insurance policy covering a loss addressed in Sections 11–12 above.
YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD HARMLESS ALARMION AND ITS REPRESENTATIVES FROM AND AGAINST ANY AND ALL CLAIMS, DAMAGES, LOSSES, AND EXPENSES, INCLUDING REASONABLE ATTORNEYS’ FEES, ARISING OUT OF OR RELATED TO (A) YOUR USE OR MISUSE OF THE DEVICE, APP, OR SERVICES; (B) YOUR BREACH OF THIS AGREEMENT; (C) ANY FALSE ALARM OR VIOLATION OF ANY APPLICABLE LAW OR ORDINANCE; OR (D) ANY CLAIM BROUGHT BY A THIRD PARTY, INCLUDING ANYONE PRESENT AT THE PREMISES, RELATING TO ACOUSTIC MONITORING, RECORDING, OR DATA COLLECTED BY THE DEVICE, EXCEPT TO THE EXTENT SUCH CLAIM ARISES FROM ALARMION’S FAILURE TO OBTAIN A CONSENT LEGALLY REQUIRED DIRECTLY OF ALARMION.
All software, firmware, signals, and data generated by or transmitted through the Device or App are the property of Alarmion or its licensors. Alarmion may use aggregated or de-identified data to improve its products and services. Alarmion may, in its discretion, delete data at any time, subject to any applicable Privacy Policy commitments and applicable law.
Alarmion’s collection, use, and disclosure of personal information is described in the Alarmion Privacy Policy, available at alarmion.com, which is incorporated into this Agreement by reference.
By providing your phone number or email address, you consent to receive calls, text messages, and emails from Alarmion related to your account, the Device, and the Services, including account and service-related notifications, using automated technology where applicable. Message and data rates may apply. You may opt out of marketing communications at any time; certain account and service-related communications, including safety-related notices, cannot be opted out of while you maintain an active account.
The Device and Services are designed for residential use. If used at a commercial or business location, you acknowledge that the Device is not represented as a UL-listed or code-compliant commercial alarm system, may not satisfy insurance, landlord, or authority-having-jurisdiction requirements, and that you are solely responsible for determining and complying with any applicable commercial compliance obligations.
Monitoring Services, where selected, are billed in advance on a recurring monthly cycle, with no long-term contract. Once a monthly payment has been processed, that payment is final and non-refundable, and Monitoring Services will continue for the remainder of that paid period. You may cancel your Monitoring Services at any time through the App or by contacting Alarmion; cancellation stops future billing and will not interrupt, prorate, or refund any period you have already paid for. Alarmion may add, change, or discontinue any Service, or increase fees, upon reasonable notice to you. This Agreement continues to apply to your use of the Device and App even after any Monitoring Services subscription ends.
Alarmion may update this Agreement from time to time by posting the revised Agreement at alarmion.com and updating the “Last Updated” date above. Your continued use of the Device, App, or Services after the effective date of any revision constitutes your acceptance of the revised Agreement.
Alarmion may assign this Agreement, in whole or in part, without notice, including in connection with a merger, acquisition, or sale of assets. You may not assign this Agreement without Alarmion’s prior written consent.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.
You and Alarmion agree that any dispute, claim, or controversy arising out of or relating to this Agreement, the Device, the App, or the Services (a “Dispute”) shall first be the subject of a good-faith attempt to resolve informally.
If the parties do not resolve a Dispute within sixty (60) days, either party may submit the Dispute to final and binding arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect. The arbitration shall be conducted by a single neutral arbitrator and may be conducted remotely (by written submission, telephone, or videoconference) unless the arbitrator determines an in-person hearing is necessary, in which case the hearing shall be held at a location reasonably convenient to you.
YOU AND ALARMION EACH AGREE THAT ANY DISPUTE WILL BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS. YOU AND ALARMION EACH WAIVE ANY RIGHT TO A TRIAL BY JURY.
This arbitration agreement does not apply to (a) claims that may be brought in small claims court, or (b) claims seeking damages in tort for bodily injury (including emotional or psychological injury) or property damage — such claims may be brought in court as provided in Section 24 below.
You may opt out of this arbitration agreement by sending written notice to legal@alarmion.com within thirty (30) days of first accepting this Agreement. Opting out has no effect on any other arbitration agreement you may have with Alarmion.
Any claim, action, or proceeding against Alarmion or its Representatives must be commenced within one (1) year after the cause of action accrues, or it is permanently barred. This time period applies regardless of any longer statute of limitations that might otherwise apply, to the extent permitted by law.
This Agreement is governed by the laws of the State of Florida, without regard to its conflict-of-law principles. For any Dispute not subject to arbitration under Section 22, or if you opt out of arbitration, exclusive jurisdiction and venue shall lie in the state or federal courts located in Pasco County, Florida, and you and Alarmion each consent to the personal jurisdiction of those courts and waive any objection to venue.
If any provision of this Agreement is held invalid or unenforceable, the remaining provisions remain in full force and effect. Alarmion’s failure to enforce any provision is not a waiver of that or any other provision. This Agreement, together with the Alarmion Terms of Sale, Privacy Policy, and (where applicable) any separate Monitoring Services Agreement, constitutes the entire agreement between you and Alarmion regarding its subject matter.
You agree that your electronic acceptance of this Agreement — including checking a box, clicking to accept, or activating the Device or App — is legally binding and has the same force and effect as a handwritten signature.
Alarmion LLC — Wesley Chapel, FL — info@alarmion.com — alarmion.com
